Public Administration Analyst:
Government & Nonprofit Programs
Recently graduated MPA with 5+ years of professional experience in government, nonprofit, and private sector roles. Demonstrated commitment to improving social services through development of effective policies and programs. Established ability to build productive relationships with legislative staff on Capitol Hill. Proven track record of success in managing multiple, simultaneous projects. Strong communications background with expertise in online advocacy, fundraising, and organizing.
Policy Analysis • Program Evaluation • Strategic Planning • Applied Statistics & Research Methods • Budget Analysis • Resource Allocation • Simulation Models • Project Management • Workforce Optimization • Public Relations • Government Liaison • Database Management • SPSS Statistics • Report Graphics • High-Impact Presentations • Social Media & Networks
Professional Experience
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League of Conservation Voters
August 2010 - Present, Washington, DC
Manager of Grassroots Fundraising and Online Advocacy
Conduct low donor (under $1,000) fundraising through various streams and coordinate the e-mail advocacy program. Manage all aspects of online fundraising and advocacy campaigns through the use of the Convio eCRM and CMS platforms as well as PIDI database software including: messaging strategy, list segmentation, e-mail builds, testing, reporting, and post-performance analysis. Supervise Development Assistant(s). -
United Cerebral Palsy
November 2007 - April 2010, Washington, DC
eCommunciations/eDevelopment Specialist
Manage UCP’s online presence to bolster awareness and participation in national affiliate network representing people with disabilities. Plan and implement diversified electronic communications strategy, including online marketing, fundraising, and advocacy programs. Coordinate grassroots organizing, blogging, and social networking campaigns. Maintain primary website, microsites, email lists, and intranet. Gather content from staff, write articles, and produce graphics for both internal and external communications. Provide advice and support for affiliates’ online initiatives.- Envisioned and executed compelling online solicitation and eCard campaigns reaching more than 35,000 contacts during each of the 2008 and 2009 holiday seasons.
- Increased visibility by launching participation in major social media networks and employing "Listen, Learn, Adapt" methodology to optimize relationship building.
- Designed and implemented effective Welcome Series email campaign for new UCP subscribers.
- Orchestrated migration of national office and 6 affiliate Action Centers from legacy email platform to new suite of Convio online marketing tools.
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iConstituent, LLC
May 2007 - October 2007, Washington, DC
Applications Consultant.
Partnered with political candidates and Members of the United States Congress to develop, launch, and manage robust online communications strategies. Architected email campaigns and analyzed performance. Supported website, email, teleconferencing, and SMS text messaging solutions. Visited Congressional offices biweekly to strengthen client relationships and resolve service issues.- Enhanced company’s service reputation through proactive account management, include client base of more than 40 Senate, House of Representatives, and Democratic candidate offices.
- Facilitated adoption of innovative iTownhall solution enabling members of Congress to communicate with their constituents via teleconference. Provided user training and onsite technical support for live iTownhall events.
- Conducted email product training for House and Senate staffers, including guidance on email list segmentation and message scheduling.
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U.S. Senate,
Office of Nevada Senator Harry Reid
February 2007 - April 2007, Washington, DC
Intern.
Assisted the office with day to day responsibilities. Experience with constituent communications and Capitol Building tour guidance. Supported legislative, IT and administrative functions.- Mapped internal server using Microsoft Visio
- Blackberry e-mail synchronization set up and maintenance for staff
- Assisted with legislative correspondence activities
- Guided Capitol Building Tours
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DCS Services, LLC
June 2006 - January 2007, Washington, DC
E-mail Account Manager.
Organized email campaigns for political clients, including requirements gathering, template creation, graphic design, database setup, segmentation, and list management. Collaborated with congressional Press Secretaries and Legislative Assistants to produce, test, and launch messages.- Spearheaded client retention and account renewal efforts during 2006 election cycle for portfolio of 35 House of Representatives offices.
- Initiated development of ecommerce platform for sale of campaign merchandise.
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C.H. Robinson, Worldwide, Inc
July 2005 - March 2006, Las Vegas, NV
Transportation Sales.
Devised and implemented business plans for Fortune 500 provider of third-party transportation logistics services. Oversaw business development and trucking operations. Negotiated contracts with customers, owner-operators, and dispatching companies. Continually monitored delivery status.- Grew revenue by securing profitable long-term account with local metal recycler.
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Enterprise Rent-A-Car
October 2003 - June 2005, Reno, NV
Assistant Manager, Management Trainee.
Maintained fleet of 60 vehicles and supervised 4 full-time employees. Generated new business, marketed additional services to existing accounts, and ensured outstanding customer satisfaction.- Rapidly advanced to management by demonstrating required proficiency on first attempt in written examinations and situational tests.
- Successfully mentored trainees for advancement and earned 4 MVP service and sales awards.
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The Quest Online, Inc.
May 2004 - April 2005, Reno, NV
Owner.
Develop online store business. Implement e-marketing strategies through online auctions on eBay and the online store at Questskateboards.com. Execute customer service and interpersonal skills to problem solve and improve business operations.
Education
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George Mason University
2007 - 2009, Fairfax, VA, GPA 3.75
Master of Arts, Public Administration,
Concentration in Nonprofit Management.
Added emphasis in program evaluation, performance measurement and applied statistical and research methods. Coursework implementing SPSS statistical software. -
University of Nevada, Reno
2007 - 2009, Reno, NV, GPA 3.86
Bachelor of Arts in Political Science
Minor in Spanish.
Graduated with High Distinction.
Internship Experience
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Office of Nevada State Senator Harry Reid,
United States Senate -
Office of Majority Leader Barbara Buckley,
Nevada State Assembly
Affiliations
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Technology Chair, SigEp Feds
Sigma Phi Epsilon Washington, DC Metro Area Alumni Group
Selected Technical Skills
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Web Design:
HTML, CSS, Adobe Creative Suite,
Search Engine Optimization (SEO) -
Social Networking:
Facebook, Twitter, YouTube, Change.org,
Vimeo, MySpace, Linkedin, Flickr -
E-mail Marketing:
Convio, GetActive, Listrak, Blue Hornet
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